Account security
We take extra care with your sensitive financial information. Learn more about our security practices and compliance policies!
By Matt and 1 other2 authors5 articles
Two Factor AuthenticationWe’ve added two-factor authentication (2FA) to ImpactGraph logins to help protect your organization’s most sensitive financial data. You may see a prompt to set up 2FA the next time you…
Finances and Transactions
Compliance to manage your finances
How do I dispute a transaction?Get resolution if there's a dispute, error, or wrong transaction on my account
What happens if I have an error with a transaction?Why a card transaction may decline, reverse, or refund, what each status means, the steps to take, and when to contact support.
Unsupported Activities
Areas we can't support due to compliance reasons
Unsupported Activity: International TransactionsCan I raise money or spend money with people outside the US?
Unsupported Activity: Collect Credit Card Information from Your DonorsCan I collect my donor's payment information and enter it myself?
